Timings shown are approximate appointment durations, not specific treatment timings.

1. Deposits

   A 50% deposit may be required at the time of booking.

2. Cancellation Policy

   Please feel free to move or cancel your appointment, just be sure to give us at least 24hours notice, or we’ll need to charge you 50% of your appointment cost.

3. Securing an Online Booking

   At the time of booking you will be required to enter your payment details securely. It is simply so that we can secure your spot, we won’t charge you until you have finished your appointment and ready to check out of the salon.

4. Skin Sensitivity Test

   Any treatment marked with * will require a 24hour patch test, this is free of charge and can be done in any one of our branches by popping in. You do not need to make an appointment. You must have had the 24 hour patch test or we cannot carry out the treatment.

5. Gift Vouchers

   Gift vouchers are valid for 6 months from the date of issue. Vouchers cannot be exchanged for cash. Vouchers are redeemable against treatments and products. We regret that we are unable to provide duplicate vouchers for lost or stolen vouchers. Vouchers must be presented at the time of purchase. The Manager’s decision is final.Patch Testing - A free patch test is required at least 24 hours before any treatments marked with a * in this brochure.

6. Salon Opening Times

   Please refer to our website for our salon opening hours. We reserve the right to alter opening hours without prior notice.

7. Loyalty Scheme

   We operate a loyalty card scheme in our salons. Points are awarded per transaction for each £20 spent on treatments and products and can be collected and redeemed in our salons only. We regret that we are unable to offer loyalty points for any package, micropigmentation treatment or discounted courses or treatments. Loyalty cards may not be redeemed when used in conjunction with any other discount that NIM Beauty or BROW may offer from time to time. Points from our salon loyalty scheme cannot be collected or redeemed in BROW @ West Quay. BROW @ West Quay operates its own separate loyalty scheme solely for collection and redemption at our West Quay kiosk.

8. Client Information

   We endeavour to run to schedule, your punctuality is also appreciated. Please let us know if there is anything else we can do for you during your visit. Your feedback is very important to us. Although we strive for quality and excellent customer service at all times, your feedback and suggestions allow us to improve upon our services. Please contact us through our website www.nimbeauty.co.uk or email the team hello@nimbeauty.co.uk. We endeavour to respond within 48 hours. As a courtesy to others enjoying our relaxing treatments, please try to arrange a babysitter for your children. The Manager’s decision is final. This brochure was published Summer 2020. The contents replace all previous editions. Whilst every effort is made to ensure the accuracy of this brochure at the time of printing, regrettably errors do occasionally occur, and information may have changed since printing.

Covid-19 Policy

By booking an appointment you are confirming that you have read our COVID -19 policy below and that you are free from COVID 19 symptoms, you have not knowingly been in contact with any individuals with confirmed or suspected COVID -19.

Before attending your appointment you must read the following safety measures put in place:

Please do not enter the salon if you have any COVID – 19 symptoms.

Please arrive for your appointment on time, do not bring anybody with you, this includes children and babies. If you are early you may be asked to wait outside.

Please wear a face mask to your appointment, we do have them available to purchase at a small cost from our reception.

Please sanitise your hands immediately upon entering the salon at the sanitising station.

Your temperature will be checked via a non contact thermometer by a member of staff.

A member of staff will guide you to your treatment area/room. Please avoid touching anything that you do not need to.

Please keep the required safe distance throughout the salon at all times where possible and follow the floor markings to guide you through the salon.

Please do not bring extra baggage. You must keep all your belongings with you at all times.

Sorry there will be no refreshments or magazines available until further notice.

There will be no waiting area, so please leave the salon as soon as your appointment is finished to make room for the next client.

Contactless payment would be preferred where possible.

Waiting space is very limited so please leave as soon as you have finished your appointment to make room for the next client.

COVID- 19 Risk assessments are available on request.